By far the worst drive thru experience in the United States. My husband & I stopped by for drinks (since it was a hot evening during our visit in Vegas). A tall, large African American man was working the drive thru. When we ordered he never responded over the speaker after waiting 3 minutes. We finally pulled up to the window & the car in front of us entire order was wrong. They had to pull up front & wait. When we made it to the window he asked us "did you order?" & we confirmed yes "he asked what it was". Once we told him what our order was he said "for real ". I was floored at the TERRIBLE service of this chain.
The service was so bad I took a photo of the phone number posted outside the window to file a complaint.
After he confirmed our order (which was only two drinks) we waited at that window another 5 minutes to get the drinks. When we drove off we noticed it was a slu of cars waiting behind us.
The guy working the window CLEARLY did not know what he was doing & shouldn't have been working the drive thru. The owner of this franchise really needs to put some TLC & training into their staff.