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| - I know two stars is a little harsh, but I'd like to think that after my longstanding history with Urban Thai, I'm entitled to take away their stars.
I literally used to order delivery from them about once a week. Their Pad Thai is really good! Green curry, delicious. Mango Chicken? I love you. If you spent more than $20, you got free spring rolls, and if you spent more than $25 (I think), you got a free Pad Thai as well! Amazing.
Occasionally I'd go into the restaurant for a sit down meal, and I had so many good experiences! Love the food, love the atmosphere, the location, everything.
And then it all changed. One day, a friend and I went to Urban Thai. We sat down, ordered our food, and waited. And waited. And waited, and waited and waited some more. We were the only people in the restaurant. Two people. All they had to do was cook for two people.
Finally our "waiter" (who looked about 15) came over and informed us that he had FORGOTTEN TO PUT OUR ORDER IN. So essentially our lovely waiter had been sitting on his butt for the past 45 minutes, forgetting that the ONLY TWO PEOPLE HE HAD TO SERVE WERE NOT GOING TO RECEIVE THEIR FOOD.
Then he told us we'd have to wait another half an hour. This happened at least a year and a half ago and the memories are still vivid in my mind.
If I start to crave their Pad Thai again, I'll get delivery.
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