Amazing! I walked in and was greeted immediately. I was told the wait was at least 15 minutes so I sat down. About one minute later, a woman they called "mama" came over and escorted me to a chair so I could soak my feet. She brought me magazines, set up my chair, and introduced Cindy, the girl who was going to do my mani/pedi. Cindy was very interested in getting exactly what I wanted. I will definitely be going back!!