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| - My stay at this hotel was beyond disappointing.
I paid $310 a night for three nights. The hotel charged me for six nights though despite an email confirmation stating that I was only supposed to stay for three. After speaking to a few hotel staff and then finally two front desk managers, the decision was made - I was not getting a refund despite the evidence. To my complete shock and amazement, I was personally yelled at by Sheena at the front desk who was the one who accepted the charge of the additional three nights. Mistakes happen and it was fine. But she didn't want to discuss it at all, let alone work out a resolution. I've never seen anything like this from a hotel. She interrupted me several times and then started yelling at me. She told me to stop talking because she wouldn't remove the charge anyway. I travel quite a bit for work and stay at hotels often. Believe me, this is not normal behavior even for $50 a night stay, let alone $310.
Let's just say accounting issues weren't the only problems at this hotel. First, they call themselves a luxury hotel. It's truly false advertising because the hotel doesn't fit the definition of a luxury hotel. In order to be one you have to have at least a 4 star rating along with some amenities and services. This hotel is bare bones and rated at 3 stars.
Getting my room serviced was a challenge. Housekeeping did not come to my room at all after 10am. Every time I called for service, I had to wait at least 4 hours for it. On my last day, I left the room at 9am. I came back at 2pm and the room still wasn't cleaned. I called for service and no one came by. Two hours later I called again for housekeeping. They finally cleaned the room at 6:30pm after two different people knocked on my door to see if housekeeping serviced the room. The housekeeper also complained about it and went on and on about internal issues with her manager and colleagues. She even complained about the housekeeping cart and how unmanageable it was. I tried keeping my head down to work and she kept talking. I had to leave the room for an hour because I couldn't take it anymore.
Aside from new towels and made up beds, the room was actually dirtier after she left. The bathroom floors had been muddied up from her shoes and she left the old towels on the floor. Old shampoo bottles were still on the shower floor. She also pushed the desk chair in over my computer charger which got stuck and I had to turn the chair over to work on getting it out. It ruined my cable and I had to buy a new one. Unbelievable.
The toilet in the room was gross and very loud while flushing. I mean, seriously loud. It was almost frightening. It sounded like it was exploding and drowning a cat at the same time. This certainly added to the bizarre feel of the hotel.
The elevators were slow. One was broken, but it doesn't justify a 10 minute wait at 7pm during the week. I stayed on the 10th floor and had to take the stairs several times. I felt bad for the other guests that were older and had to take the stairs also. This was the recurring theme during my visit.
Finally, one good thing! The restaurant food was good, although the choices were limited. Nothing fancy, but good burgers and sandwiches. The servers and waitresses were very accommodating and friendly. This was a bonus, and unexpected given how the front desk and other staff behaved throughout my visit.
As you can tell from the above, my stay was not enjoyable. I would not recommend this hotel to anyone. Stay at the Marriott or Hilton or a hotel that actually has their act together and can manage it decently.
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