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| - I have been a customer of Tin Tin since it was built way way many many years ago. And throughout the years, it's been pretty consistently good. I always crave the soup noodles but I don't know if it's worth it anymore..
Last week, I was home for spring break and of course we went to Tin Tin to satisfy my noodle craving. We got there, and we waited for about 20 minutes until we were seated - not a bad wait for 7pm on a Saturday night.
In the past, my parents always complained how the waitresses couldn't speak english and didn't smile or ask about how we were doing. This time around, however, our waitress was very friendly and fluent in english - both pleasant surprises.
So the night was off to a great start. But then! (dun dun dun!) I found a piece of plastic in the beef/noodle stirfry. We told the waitress and asked to see the manager. The waitress apologized many times but the manager failed to show up for 10 minutes. Now, usually if something like this happens, then my expecation is that the manager comes over as soon as he or she is free, apologizes, and then usually offers some sort of compensation. So I was just sitting there for what felt like forever (although it was only 10 minutes), watching him stand at the podium idly, checking the seating list at times and calling people over. I think that is a job that the hostess can do herself while you leave for two minutes. Furthermore, when he came, he looked at the piece of plastic and apologized in a "sorry not sorry" tone without any offer of a discount for our meal. Knowing that this would be my last visit, I ordered one last bowl of noodles. Goodbye yummy noodles forever..
For the amount you pay for this food, go somewhere fancy downtown. For being part of the SERVICE industry, they (the managers, not the waitress I had) suck at service.
So we paid, we left, and we won't ever be going back.
#saltycustomer
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