| rev:text
| - Back in January I submitted a survey in regards to the hotel located at
14245 S 50th St, Phoenix, AZ 85044 (480) 785-0464
the manger Nikki the manager emailed me and requested additional information which I provided and it turns out that management was just as rude as the rest of the other employees.
She NEVER bother to acknowledge my message and I know for a I fact she got them because I CC me on the original email and I received it.
The employees there are rude and condescending with the exception of Jason who was very nice to us.
Two employed that I find unprofessional, unfriendly and plain rude. They were snappy, condescending and they have a way to belittle you with their words.
Iris was one of them. She gave me attitude whenever I requested fresh linen. In one occasion she had the audacity to question me on why was I requesting clean sheets.. She said " didn't you get house keeping yesterday ?" And I had to explain to her that my one year old son have had an accident on them and that they were wet. I had to explain my self in front of other guest and that was so embarrassing. Iris is rather pushy, not a good quality for a customer service job.
Also during my three week stay twice I had to demand that she sent the house keeper over to my room to clean it , Iris kept making excuses on why the maid was not able to make it to my room on my scheduled day etc.. In addition to the above, two different occasions Iris informed me that this establishment had run of toilet paper and Kleenex , which I find impossible to believe as i requested it them in two different weeks and I know you are not going to rent the rooms to new guest with out toiletries. I honestly had to start buying my own as I did not want to deal with her poor attitude, But my discomfort comes mainly from the fact that your website advertises free toiletries and the house keeper did NOT provide me with any the two times she cleaned my room. Also one time she asked me twice to wait a minute because she had to look at her cell phone.. Even as I was about to check out I called Iris and asked if the front desk would have any empty boxes, Iris promised to check and call me back but I never heard from her.
The other employee is Stephanie.
Stephanie doesn't not make eye contact and she stares at the computer while you try to communicate with her.. .. She is very unfriendly and She also refused to provide me with toilet paper and further more when I called her to inform her that my toilet was clogged , she told me to come and get a plunger so I can fix the issue my own self .
Also I asked her if I can have extra shampoo because I was out and she replied that the room should have had some when I checked in... Again I was not aware that this hotel only provides toiletries and shampoo once..
I also over heard a personal conversation she was having with one of the maids.. As I stated before.. So unprofessional.
This was the worst experience ever had and therefore I decided to cut short my stay, I will not be returning to this establishment not I will recommend it.
This was not a stay away from home for me.. I should not have to argue with the employees for basic things that are included in the price I am paying.
Lastly , I contacted the front desk four times to notify them that the kitchen sink was not draining properly, and nothing got ever done ....
I don't feel I got my money's worth and I tried to stay as long as I could, but the service was just terrible..
I would like to be contacted by your manager so I can express my distrust action and I truly hope I get another survey so I can provide the names of these rude employees.
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