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  • HORRIBLE! Disappointed in both the grooming and the customer service. Took our dog for grooming and after 2 hours picked her up to find her nails trimmed BUT with a cut paw, still shedding equally to when we dropped her off, and skiddish. Groomer tells me he will call to check on her cut and will pay for vet if we take her and that she was well groomed. Our check was cashed one week after and NO call to check on the dog. I couldn't believe the lack of concern and customer service - I called to speak with the owner and tell her we are getting our dog groomed again not even 14 days later and is costing us an additional $45. She said she heard about injury and assumed groomer would follow up but it was his last day so his attitude was poor. Refused to refund or pay for the added expense ($90 in 2 weeks for groomng of our 10 lb dog, really?). Her best resolve was for us to bring her back in for a re-do! ABSOLUTELY not - and I had to hear her story of being a single mom of 5 kids and she can't afford to return money to people because many customers are not satisified with one thing or another with their pet grooming. So she has many dissatisfied customers? STAY AWAY! Petco offers a much more friendly, pet safe, and excellent grooming service.
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