This rating is me being generous as normally the experience between this location and Grove city is amazing. I had a polo shirt that had a snag in it when I purchased it. I attempted to return it for the exact same item. The employee looked annoyed and was wearing a Hugo boss sweater? How was I to know he even worked at this store w no way to identify him. Then he said I can only get the exact same thing. Perfect that is what I want, problem is they didn't have that size. Ok I will take another color I drove 45 min to exchanges 15 dollar polo shirt. He complains and said he can't do that. He has to call a manager. Well I never saw this manager anywhere. He said we will only do this once and gave me the angry retail employee attitude. I have worked retail for over 20 years. Nothing he did would make me want to come back to this store. He had my entire purchase history on the screen in front of him. Nothing shady was going on and I spent as much in gas as I did the shirt. The fact I spent around 300 dollars the week before? To buy school clothes grrrrr.
Today employees want to get paid premium money to do nothing and make customers feel inferior to them. Anyone I have even worked w at four or five retail locations, no one ever acted this to a customer. I would expect to be fired if I acted this way.