| rev:text
| - Ok so, I've read some of the reviews and I have to say - I feel ya, friends. I can see how a lot of the things that were mentioned could happen. However, having read these AFTER I submitted my order, I rolled the dice with everyone's feedback in mind. I'd say, my experience has been good.
The order:
Things ordered online, so far so good. I said "5 jugs per month", it's just my husband and me. The website gave clear costs, and was easy to navigate.
Delivery day:
I actually hadn't been contacted at all by the company until someone showed up at my door. This is the reason I knocked a start off - seriously? You can't even send a confirmation email that says "hey, we're going to be there tomorrow with lots of stuff... just making sure you're still aware". Thankfully, we were ready.
I received more communication from Sparkletts, like account number and such. You know, because DAYS AFTER your water and equipment are there, that's when most people are like "wow, what's my bill going to be".
Pro-tip, Sparkletts: A follow-up before the delivery, with a confirmation of the order and an account number and a way to create an online account, very easy ways to make sure a customer is engaged during the two-week gap between when you order and stuff arrives. It also gives customers a sense of knowing the process - even if all you see is a page that says "here's what we're dropping off, come back here to see your final bill after the water has arrived".
Setting up your delivery cycle:
The system they use changed us from "5 jugs per month" to "5 jugs per delivery", which is approximately twice as much water as we wanted, and the reason the 2nd star knocked off the total (was added back later, will get to that in a sec). I corrected the system, and set us up for 5 jugs every other delivery. I think there's a bug somewhere that doesn't know how to translate an order of "5 per month" into a biweekly delivery schedule. I've seen worse software errors, and I knew to look (because of prior reviews), so this one instance didn't become a problem.
Later we noticed we really did need a delivery every two weeks, we were running out of water (we had exactly enough to last 4 weeks) so we set it up to 3 jugs every two weeks rather than 5 jugs every 4 weeks. Before we came to this decision, we had to schedule an emergency drop off the week prior to our originally scheduled delivery, forgot to cancel our originally scheduled delivery, and now have 9 jugs of water in our house. We'll get there... just some fine tuning needed.
My delivery guy is awesome, though... he got one of those stars back for Sparkletts. Joey is fantastic, very personable and very helpful. He's on time, flexible with what we need, had extras so we could overstock if needed, and even gave us his cell in case we had last-minute changes. He said he's had this route for years, and was really happy to meet his new customers. Sparkletts system pulled two stars away from this review, but Joey got one back for them... ya'll should give that guy a raise.
Thanks for keeping me from hauling 5-gallon jugs in and out of the Water & Ice, Sparkletts... and thank you, Joey, for being awesome!
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)