I needed a hitch for my bike rack and Push-N-Pull was recommended by the bike store. I called and they ordered the correct hitch for my hybrid, scheduled installation, and took a down payment. The hitch arrived sooner than expected and they were able to move me up a day. When I arrived, they took the car back for the installation. The store is clean and well organized. They have a coffee machine and a well-stocked refrigerator with sodas and water. The car was quickly ready and the gentleman went over how to install and use the bike rack, even though I didn't buy it from Push-N-Pull. The price was similar to other installers. I'm really happy with the service and would highly recommend this business.