Been here a few times and while never great, tonight was by far my worst experience. Waited 15 minutes at the front with no one there. An employee finally comes out to take my order and the orders of everyone else who is now waiting. I wait about 20 minutes realizing everyone who came in after me already got their smoothies. The employee walks to the back, as I'm still standing there waiting. She comes out, makes HERSELF a smoothie, and starts walking away again when I finally stop her and ask her when my smoothies will be done, which is met with the most confused look I've ever seen.
She was nice and apologized, but nice cannot save the level of incompetency at this place. Does this place even employ a manager? I will not be back.