Got a letter from their attorney for being late on a $60 bill for my prescription.
I received my prescription in April, was told I'd be billed. Since I have insurance, a statement was what I expected because I have a co-pay, and fees vary.
Needless to say I never received a statement.
5 months later I get a letter from an attorney threatening me that if I do not pay the $60 I owe the pharmacy, they will "review my account and make recommendations to the creditor for the most effective collection method allowable under state and federal law".
I recommend they spend money on a stamp and mail out accurate statements, rather then spend money on attorney fees who send threatening letters.
Two stars for prompt delivery and polite customer service.i
I think it's their billing department that is giving them a bad rep. Unprofessional.