Every time I've been in there they seem unorganized. They don't know if beers are out and usually there are multiple that are not available. The food is marginal at best, and the service is beyond lacking. Not sure where they got their servers from but they would appear to be first time servers and not very good at their job.
If you want to see an impressive list of quality beers, just go across the street to Mellow Mushroom. The service is more reliable as an added bonus.
I was so excited when I saw a beer spot was opening up on High Street, but unfortunately they just can't seem to get their act together.
Needs:
New management
New servers/ bartenders
More inventory
New menu