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| - TL:DR, bought a bad mattress, the mattress inspector brought bed bugs into my home, best mattress gave me the run around ever since.
2 years after the nightmare I went through with my first purchase, I was having to again contact this company. The iComfort mattress I purchased previously had been sagging in the middle on both sides. I was informed that an inspector had to come in and check it out. He came by, was nice enough, and informed me my mattress qualified for a warranty exchange. The next morning I wake up and I have a bug bite. I've never had bed bugs before in my life, so I thought it was a mosquito bite, though excessively itchy. Every day there after I woke up with at least one new bite. I tore my room apart numerous times, but finally found the nest after a month.It seemed to be way too out of the ordinary to be a coincidence as we have not traveled in over a year, and our last house guest was 6 months ago with no incident afterwards. I called their customer service after being told by Serta that the inspector was hired through best mattress and promptly started getting what I call "corporate run around". I was told I would receive a phone call from said inspection company, but after 2 weeks I still had not heard a thing. I call customer service again, was told I could not call the inspection company directly and that another order for a phone call would be placed. a week after that and still NO CALL. I argued with customer service where I was told they were not responsible and that they had nothing to do with the inspection company again and received a call that afternoon telling me that had I called the first day I was bit, they would have sent over an exterminator. This was a complete turn around from what was said before, so I asked to talk to the regional manager. All he wanted to do was turn it around on me, that there was no possible way the bed bugs were left in my home by a person who INSPECTS BEDS FOR A LIVING. There is always room for error as we are only human. After arguing with him for a good 20 minutes I was told I would get a call back (sound familiar?) as he would call the owner and see what he said. That was over 2 weeks ago with no communication what so ever. I have spent 2 months fighting these bastard bugs. I am thoroughly fed up with best mattress. On top of all that, I revisited my original receipt for the warranty exchange and saw that I was over charged for "promotional" items. I sincerely hope no one else has to go through what my family and I have with buying a mattress here. I do not place blame on anyone quickly, as a bed bug allegation could hurt a mattress company, but nothing else makes sense. Now that I see that best mattress has zero integrity, and zero care for what their customers go through after they get your money, I feel I need to let others know.
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