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  • I went to the website for North Valley Orthodontics after my children's dentist recommended them. My children also attend Boys and Girls Club and I had seen the orthodontist receive (rather bashfully) an award for sponsoring several of the club's programs.The website was informative and well done so I called to set up an appointment. April answered the phone and was very upbeat and professional. She asked a few questions and we set up an appt for the following week for my 12 year old daughter. Their office is in the Shades retail area across from Desert Ridge Marketplace. My daughter loved the sign in option as a computer scanned her fingerprint to check her in for her appt. She was taken for Xrays which are done with advancing imaging so not much radiation is used. The office is very open and bright with a music theme. There is a TV in the waiting room that plays movies and a gaming console as well. Water is stocked in the waiting area refrigerator and there is a Krups coffeemaker if you are looking for a hot drink. The option to be present with your child every step of the way (except for xrays) is offered. The office is very high tech--signatures are done via computer, xrays are available immediately on the office computer and payment is handled by an off-site company so as to be more secure. Alyssa, the orthodontist goes over the Xrays and treatment options. Between herself and the other 2 staff members (April and Patty) no question is left unanswered. They offer 0% financing as well and discounts if paid in full by cash or credit. On the day that my daughter got her braces on, she chose from a playlist on the office ipod played overhead. She got to choose as many different colored rubberbands as she wanted and Patty (who is studying to be a dentist) put the brackets in place. While my daughter was in the chair having the work done, I was able to take advantage of the free Wifi connection the office offers and get some work done on the laptop. While I was waiting, I had a chance to chat a little more with the office manager April. Alyssa, April and Patty all had separate conversations with me at some point in the two appointments and all three of them are very warm, open, and sincere. They all seem very close and that translates to a very comfortable environment for patients. Alyssa followed up the next day to make sure that my daughter was doing well & not in too much pain. The office makes it very clear that if you need anything or have any questions they are always available. I am actually looking forward to my daughter's next visit!
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