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  • This is the closest place to get our oil changed. It was OK until today. After today, we will be taking our business elsewhere. Yesterday, I had an appt for 10 am for an oil change. They told me 45 minutes, but had it done in 35...they werent busy. (Well, the mgr that day tried to tell me that "even with full synthetic oil, you should get it changed every 3000 miles." Thats total BS, the mfr recommends every 7000 miles. This place ALWAYS pushes the upsell.) TODAY, I had a 10 am appt to get my husband's car oil changed. I waited in line 20 minutes, then they told me it would be an hour, because they were busy. I then watched--and listened--for 2 HOURS, while 9 other people had their cars worked on BEFORE mine. Half those people came in after I did. The only other person who had an appt was the guy ahead of me in line. Since I heard every exchange between the asst mgr and the other clients, its clear what happened. The others were were high-ticket repairs, and clearly the company policy is "dont let that money walk away". (Screw people who make regular appoimtments...they did my husbands car after EVERY OTHER car had been worked on.) It wasnt just me they disrespected. One other guy who was there before me was having something checked, and they never even came to tell him that they had checked the problem, and didnt have the part in stock. He was STEAMING when he finally went to the counter and found that out...he thought it was taking so long because they were FIXING the problem! But since they couldnt get any money from him on this day, they just blew him off entirely!! We might be "just" oil change customers right now, but eventually our cars will need service. You wont get any of our business, Meineke. We will go to someplace that respects the fact that we make appointments!! Your company clearly wants the quick bucks; not loyal, satisfied customers.
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