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  • Very irresponsible customer service! I bought a Groupon for a keratin straightening treatment here. I went online to schedule an appointment and the latest appointment time listed was 2pm during the week. No weekends. I have a job with typical hours, and a 2pm weekday would never work. I called and explained. The woman said she would call back when she is able to stay late. She called the next day to schedule for the day after. I arranged my plans to be able to make it. Right before the appointment, she called to say that she ran late on a previous client and needs to cancel. In my experience, when a service provider runs late, out of courtesy they let me choose to either come later or to reschedule. This woman just told me that she had to outright cancel and would call when she could schedule me. I waited for a call and never heard back. After a couple weeks, I started calling to try to schedule an appointment. I left messages, never heard anything. Finally I gave up and asked Groupon for my money back - which they quickly provided given the situation. What an irresponsible way to run a business.
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