While on the hunt for new couches we discovered this new store being built right by our house. After shopping around we agreed they definitely had the best prices and made our purchase on the 4th.
We were told part of our sectional was on back order but was scheduled to be delivered on the 7th (plus or minus 10 days). Well the 17th rolled around and we hadn't heard from them. We called and were informed that the delivery date is now the 20th (plus or minus 10 days). They didn't even apologize for completely misleading us and leaving us with half a couch. Not only was it half a couch but it had a sharp edge that is meant to be covered by the rest of the sectional so our daughter cut her foot getting off of it.
On top of all that they actually seemed offended that we were upset.
We finally received the rest of our couch on the 24th. While I was happy with the prices and selections their customer service is enough to keep us from going back or recommending them.