Terrible experience, I was ready to buy a car, I knew what I wanted and how much I wanted to spend. The sales lady was very nice and even though the car was a bit more than I was planning on spending, we figured out a good financing plan. The car used to be a rental car and during the process I didn't fell 100% good about this deal, as rental cars are a lot cheaper to buy directly at a rental car sales location. I told the sales lady that I would take the deal if they throw in a free window tint, which apparently costs them $140. She asked her Supervisor/Finance person if we could do that and he said absolutely not. He then continuously told me that they aren't making any money out of this deal and I should be realistic. He raised his voice while I packed up my items and left. He even followed me to my car continuing to tell me that I was unrealistic because of $140. After I left, I received three calls from management telling me that they will give me the free tint and that they normally never lose a deal because of $140. I went ahead and bought my car somewhere else. I had bought my last two cars at Toyota, but will not go back. If a customer comes into your dealer to spend 16-18k, don't be rude to them!