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  • After being a loyal customer for nearly 10 years I will not be returning to crazy mocha. I visited the Bloomfield location and was served a drink with milk in it after telling the barista that I was allergic and couldn't have dairy. I ordered a soy chai tea latte. The barista apparently didn't know that the first ingredient in their chai mix is non-fat milk. I only discovered this after I started to drink the beverage and started to get sick and have a mild allergic reaction. Luckily I noticed it pretty quickly when my lips started to itch. When I went back and asked the barista if it was soy she said it was. I asked about the ingredients of the chai and she seemed annoyed because she was on the phone. She handed me the container to read and I saw the milk ingredient. I then asked for a black coffee I was charged full price. I paid $4 for a soy chai that I handed back to the barista, pretty much full. I emailed crazy mocha and got not response after a week. Then when I posted on their Facebook page I got a response asking me to email. So I did, and again my email went unanswered. This is crappy customer service and also dangerous to the health of patrons! Sad that I can't support a local business anymore.
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