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  • The. Worst. Every month we would run into the same issue with the mobile app not properly sending commands. I was on my way to Hawaii and not only I could I not arm my home but they couldn't do anything to help me. Every month. Was always an issue with the cell unit or something. Went through two panels, 4 cell units. Still had the same issue. Finally got a supervisor, and asked the question: what happens when this next repair doesn't fully solve the problem? I finally got him to agree that if I had the issue again they would let me go as a customer. Well, when the inevitable came, they wouldn't do it until the person who quoted me that did it personally, and he was difficult to get ahold of. Will never, ever do business again with them. I've had safeguard for 3 weeks and it my new system has worked flawlessly!
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