I honestly don't know what everyone is complaining about. Yes, the service leaves a lot to be desired but it's a fast casual establishment, it's not tavern on the green. If the wait times are long and the place is not running like a well oiled machine then have a conversation with management because that is who is responsible. If you go inside you can see everyone is working and moving a pace they should for a fast casual establishment, but the issue is training. They need to do more training and they need to learn how to run more efficiently.
Now let's talk about time. This is not McDonald's conveyor belt made food. Being Latino I can tell you some of their sides are being made on the spot like the plantains. Those you have to wait for.
So far, the food is great and the price is right. Both the grilled and fried chicken are like none other. Tender, seasoned just right, fresh and flavorful. You have to try the campero beans. My favorite meal is the fried chicken with campero beans, rice, and plantains. The plantains are just like my mom makes them and I could eat a ton if they let me. The serving size is perfect. The establishment is clean and convenient. The only reason I'm not giving it 5 stars is because it has room for improvement.