First of all the location is great and I certainly can't complain that it is across the street from my house and a block from my job. The only inconvenience I see is that there is no drive thru. They have a selection much larger than what is posted on the board above. I feel like it's so much less expensive then Starbucks. I love that I see regulars there, in particular this elderly couple which are so cute. They greet customers by name. Staff is generally the same all the time. Everything is always clean and stocked. And I just found out that even with their low prices that refills are even cheaper!