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| - Patient Beware; If I can help just ONE patient with this review...
My name is Kayla and my husband and I found new physicians that we really liked at Metrohealth, and had no idea the stress and time and money we would need to spend for the next year that followed.
Just when you think the American health care system couldn't possibly gouge you any more, here's a lovely trend that is growing steadily. Facility Fees. If you skip over reading the rest of this review, then for the love of GOD, please always research whether or not your physician's facility charges a facility fee. If the answer is no, GET IT in writing prior to seeing any physicians.
Metrohealth has jumped on the bandwagon of charging facility fees to ALL PATIENTS that see their primary care physicians who practice out of any MetroHealth facility.
The facility fees are a newer attempt by hospitals to gouge patients citing the "Convenience of having all necessary testing and lab equipment in house in case of need". That's right, whether or not you actually get a CAT scan, or an X Ray, or Ultrasound, or lab work, you STILL have to pay the facility fee for EACH and every physician appointment.
So your insurance company says you don't pay a deductible to see your PCP if no other lab work or diagnostics are performed? Well that's nice, but they also DON'T cover facility fees. Therefore, all facility fees are subject to your deductible and you WILL get a bill from the provider MetroHealth for that share of cost. For us, it was $141.26 for EACH appointment (which we were about 5 appointments in already before we realized what was going on. Initially we thought our insurance company just messed up the coding, and we were appealing through them).
Turns out the charges were all for facility fees. And we were responsible for them. in addition to co-pays, and insurance premiums, each trip to our physician to renew prescriptions, get a routine exam, or just simply to SPEAK with our doctor strapped us with a new bill for $141.26 from MetroHealth. It didn't matter if we used any of the other departments in the hospital or not... They don't care.
This is absolutely disgusting. Metrohealth lost our business over this, as did our doctors. If you are reading this and you are a physician in MetroHealth or ANY location that charges a facility fee, STOP sneaking your fingers into the wallets of your patients with hidden fees. Especially fees for things that your patients didn't UTILIZE. Just STOP. If MetroHealth sees this, STOP charging facility fees. We will never come back until you do. And we will tell everyone we know about this shady practice of facility fees.
We have since found other doctors who operate WITHOUT facility fees and have never been happier. We know that we will never get a surprise bill in the mail that we haven't already been briefed on.
We spent over a full year fighting with this hospital and the insurance company to cover these fees, citing that they were never disclosed to us at the time of our appointments. NOW they have signs up in most of the facilities saying they charge them.
No more.
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