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  • I have been coming to this store since last May when the puppy I purchased from a breeder was being fed a unique brand of dog food and we decided to put my other dog on the same food. It is about a 30 min drive from my house, and luckily since the food is in 40 lb sacks, and my remaining dog is tiny, I only have to buy it every 5 months or so. But this last experience was the worst. If not for the unique food and the great volume pricing, I would never come back...because of the TERRIBLE customer service there. This time they had just recently moved to a new address within the same plaza. This is not advertised on the website so when we had driven around where the place used to be for about 5 minutes, we called and were RUDELY told that they are in another spot. We remained polite to the young (maybe early 20s?) employee who answered the phone. Another 5 minutes later (thats how long it took to decipher that the new location was only a couple buildings behind the original one, but very confusing when that's not told to you by the person you ask for directions), we made it to the store. My husband grabbed the 40 lb bag and was offered no assistance by the young man who looked like he didn't care to be there, as my hubby struggled to lift the heavy bag onto the high counter. And when I politely asked if there was someone to speak to in order to update the address on the company's website, I was met with more RUDENESS. The young employee clearly didn't care about customers, or his job. He looked like he hated having to be there in the first place. I have since called 3 times trying to reach the person I was told to speak to about the site (someone named "Frank"), just so I could tell him how RUDE his employee was, but every time i call he is conveniently not in, or the employees seem to be guessing when he'll come back. I suggest that unless you MUST come to this place out of necessity, skip it. Not worth the attitude you receive when patronizing their store.
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