This hotel would have been a 5 star hotel if it had not been for the overly confident owner. Who doesn't feel as if anything could ever go wrong. I started the conversation with what I enjoyed about the place. Then started to let him know about what I was unsatisfied in this case a rude chain smoking late night receptionists. Half way threw my sentence he interrupted me and started arguing with me! I will never stay here ever again and will tell everybody how awful this hotel is.