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| - Completely disappointed with the disrespect and lack of integrity from this practice. I began treatment for braces over 2 years ago and it has been a horrible, disappointing experience. I addressed the issues with Dr. Beschler a couple of times regarding no call backs from the Orthodontist, not being available more than once a month, and not seeing improvements to my teeth. It's his practice, he should take ownership for the Orthodontics side as well.
In a span of 2 years, they went through FOUR different Orthodontists, after the first two left, that should have been my sign to transfer, but I stuck it out and each new Ortho that came in blamed the previous one and questioned the work they did with my braces. Each one promised my treatment would be better, and I stayed because I paid $4697.00 UP FRONT.
Early this year I had it with their poor service and lack of empathy that I just wanted to completely STOP treatment. My treatment plan isn't even done, my teeth aren't at a good stage yet, but I was so done with them that I had planned to stop. I went to 2 other Orthodontists for second opinions and decided to transfer and finish treatment elsewhere where I will have to pay another $1500 out of pocket to finish my treatment. You would think Downtown Phx Dental owes me some of my $4697 since they did not finish my treatment AND did a poor job for the last 2 years, words that came out of their own Orthodontist's mouth.
The 2 Ortho's I went to for a second opinion questioned the work that had been done and agreed that Dr. Berschler's practice owes me money since I paid up front and my treatment is not completed. I am not transferring because I WANT to, I'm transferring because at this point, I HAVE to. They now have a 4th Orthodontist, I have left multiple voicemail messages for Robin & Dr. Berschler and neither one was returned my phone call. They know they are in the wrong when all they can do is send me a short response via mail.
Feedback is a gift- and I hope that you learn from this and make it right for other patients. I was your patient, I paid up front, I was calm and drove for about an hour to see you all monthly because I thought that you would make this right. But you didn't do the right thing. Mediocrity at it's finest.
***I hope that you will respond to this post, as I've been trying to talk to you all for months, I welcome the response.
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