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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2013-07-21 00:00:00 (xsd:dateTime)
itemReviewed	American Vision Windows
http://www.openvoc.eu/poi#funnyReviews	1 (xsd:int)
rev:rating	4 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	4 (xsd:int)
rev:text	We purchased a 4' x 6' window and a 12' x 8' dual sliding door system from the Phoenix group of AVW. Both of these jobs required a subcontractor to come in and build a bulkhead to support the openings. The first bulkhead and window install went OK. The siding that was removed was not matched well and is clearly visible but its an old house and I do not expect perfection. The large 12' wide by 8' high opening was another story. This was a major job and the contractor did a fine job except the wall was not closed up or sealed properly. Scheduling was contacting us constantly before delivery but did not hear a peep after the order was placed. We had to call each time work was scheduled to get an update. The subcontractors did not know what they were responsible for until they showed up. I had to call AVW a couple times to get them to advise the subcontractors of their responsibility. The door was delivered without a plan to actually get it to the install location. I helped the large crew lift the door over a wall in order to take possession of it. The installer did not know how the door was to be installed and there was no documentation provided. A call was needed to get an installer on site to go over the installation requirements. AVW did not actually have anything to do with the actual install. Both of the screens were damaged and needed to be replaced. There was no follow up inspection to ensure all was completed correctly. We had only paid half of the $6K bill so we decided to wait to see how long it would take to hear from AVW. It took several weeks before we were contacted to pay. We brought up the screens and they were repaired. I had no idea that the wall was still essentially open along the seams of the siding. We had our first rain and water poured into the wall, filled the space above the door frame and drained through the door locking hole into my home. Water was also bubbling the paint along the top of the door. I took a video of the whole thing to show AVW of they care to see it. There is no contact form on this vendors website for support only sales. This says a lot about the amount of followup with they have with their customers and what their main drive is. I have sent in a request for contact using their sales method and will follow up with a call Monday. It is possible to make a mistake and recover so i will update this after I find out how well they recover from their mistake. *****UPDATE 07220213 AVW responded quickly to my post. They sent out the sub contractor that installed the door originally. He saw the issue with the siding that caused the issue. During the initial installation the structure had to be supported by nailing through the siding. When these supports were removed nail holes were left and the original fasteners had come loose leaving a crack along the seams of 3 pieces of siding. The complexity of the project made it possible for the final caulking to be missed. The siding has been sealed and re-nailed so that no water can get into the wall. The subcontractor has redeemed 3 of the stars for AVW. If the Phoenix branch would have followed up with me following the job this issue would have been avoided and 5 stars given. As it stands the 5th star cannot be awarded because the customer has to be more involved in the process than they should for a turnkey solution. Thank you for the rapid response and recovery. Recovery is as important if not more important to me than the mistake as we all make them.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Anthony

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