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  • The service was overall pretty bad. I went out with my family to use up a gift card and when it came to paying the bill, apparently the card couldn't be used because of some damage to the magnetic strip. I find that hard to believe considering this was one of two cards I got from my company just this Christmas (everyone in my company got 2). I had already used one of them just fine and stored both safely. So we had to fully pay for a meal that we wouldn't have bothered to go to if it weren't for this issue. If I didn't have a gift card, I my family wouldn't have even ordered 3 course meals and 2 draft beers either. Nothing could be done on the restaurant level. The table we got seated at was not level. Generally not good when trying to share food. Sheila, our server after getting our drinks took quite some time to get to our table to order our meals. The waters we got was in different glasses and did not have a lemon as other guests had. One of the beers had been spilled by the server as well. My ginger ale was in a smaller cup than my sisters. Her service seemed really rushed not even listening to our full orders; trying to quickly get away. Always also pushing recommended food without even mentioning extra costs. All members of my family ordered a three course meal: Panko basa Spanish palla Pan seared salmon Fish and chips. The starters came in 10 minutes but not at the same time. I noticed that my dad's coleslaw did not come at all and I found out by asking that it was to come with the entre. The thing is that the fish and chip entre already comes with coleslaw. Were they trying to cut costs? We ended up switching to a salad. The daily special beef barley soup was also out of stock so I had to go with chicken noodle soup. I noticed while drinking the soup that there was a hair in it. I did not mention it thinking not to make such a big deal over it. The salad was OK except that the greens looked pretty wilted. Throughout the service not once did our server check up on us. Our entres came 15 minutes later and again not at the same time. My dad's fish and chips came with a stray soy bean sprout. I noticed later that my bass came with less topping compared to other people. Our server failed to mention that they were out of mussels for my mom's paella and so instead added more shrimp although did not ask us. The dish only had 4 shrimp and it was swimming in sauce. My sisters salmon was flaky and had a fishy odor. It did not seem very fresh and no roasted potatoes (just 2 boiled ones). My mom couldn't take eating her dish so we asked to replace it with the salmon my sister had. It was a world of difference compared to what my sister got. It was a bigger cut of salmon cooked fresh and moist on the inside. The potatoes were still boiled (also 2). The mini desserts came next. Our server touched the spoon heads before giving them to us which is not good for food handling. My dad and I found some small papery stuff. On the outer glass rim for my dad and a thin shred on the mousse in mine. The brownie was not very good. Not soft sweet and buttery at all. By the time we finished the dessert, I had to ask the manager for the coffee that still hadn't come yet. The manager told us they would brew a fresh batch. My dad said the coffee seemed really weak. So then at the end of the meal I find out that my gift card did not work and now, I will have to call the head office to fix the card and do this again another time. My dad noticed on the way to the bathroom, the kitchen was not very clean ad all. We heard some dishes breaking while eating and it seems they had not cleaned up. A pretty bad experience overall.
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