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| - I came by with 2 friends on Sunday April 1st at 4pm where we were told they would reopen at 4:30pm because food ran out or something? We just went to the nearby Starbucks for 30 mins to pass the time.
When we returned, we were seated and then ordered several soup buns, the onion pancake and some duck. The food was good but the service by the "main server" was pretty much non-existent. We even had to get napkins from our own purses to use. The "main server" who worked there seemed like she hated being there. She had no smile or manners and kept texting while she should be attentive to customers. While taking our payments, her phone that was in her pocket kept dinging with the incoming wechat (Chinese whatsapp) group messages with no intention of silencing her phone.
I took my mom there at 9pm (Sunday April 8th) who had a flight soon so we just wanted a quick snack. The same lady was there and told us that we had 10 mins to order since they close at 10pm, which was fine because we weren't gonna stay long anyways and knew what we wanted, which was the soup buns and the marinated duck.
When we were seated, a server told told us last call was at 9:30pm so why did the "main server" say 10 mins?! Anyways, we ordered and before the food even arrives, the "main server" came over and ask us to pay first because they wanna close soon. My mom refused and said she would pay right after we get our food, which I agree with. Why am I paying before my food even arrives? Should I tip then? What if they say we already paid and we already got our food? We were done our snacks and there were 3 tables left who came in before us. When we left, the "main server" didn't even look up from the front table where she was sitting or even say bye. Overall, the food is good but the service definitely needs improvement, especially that lady who I don't even know why is still employed, judging by other reviews too.
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