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  • We had quite an...interesting experience with Pgh. Movers. The front end was great. On the phone, everyone I spoke to was professional, easy to work with, and we were excited about hiring movers for the first time. We had a small 1BR apt and were moving only about 2 miles away to a 2BR apt. Eric and Lucas came to move us. From the get go, they complained almost non-stop about how heavy our boxes were and overall how much they didn't want to do this move. (Odd thing to hear from professional movers. Not to mention we weren't moving any big or unusual appliances). Once we arrived to our new location, they complained even more upon seeing there were steps up to the new apartment (which we listed on our original inquiry form). They took many leisurely breaks and were sometimes carrying 1 light thing at a time. They suggested several times that we could help them to make it go faster. We did, because we were so nervous about the amount of time it was taking them to move everything (paying by the hour) but that was frustrating because we were paying THEM for that service in the first place! They also broke a small table, acted like nothing happened, and place it in the apartment "back together" so it looked like nothing happened. They refused to disassemble and move one of our bookshelves for us because it seemed too difficult (although we were told this is a service that would be provided). My husband and I had to do it ourselves later and it took us all of 10 minutes. We were just very confused and put off by the level of unprofessionalism we saw with this moving crew. I ended up calling Pgh movers and opening a claim because of how unhappy we were. They apologized profusely, assured that "Action would be taken" with the crew, and gave us a $50 refund. I hired these movers because of the raving reviews I saw here on Yelp. All in all, $600 and 4.5 hours later, we sorely regretted hiring them and wished we would've had our friends do it instead. It would've taken about half the time, less things would've been broken, and it would've been free! I only gave 2 stars because of they fact that they gave us a "goodwill" refund and were very kind on the phone. However, I wouldn't recommend this company to anyone based off our actual moving experience.
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