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  • Ilya was great! We found Urban Appliance through Thumbtack and he was quick to reply and had a very fair quote (+ great reviews). Most importantly though when the job turned out to be more complicated than anticipated he was reliable and did what it took to get the job done. Our very simple cooktop swap out turned complicated quickly (such is the case when you live in a 100+ year old house...nothing is as simple as it seems). The gas line valve was in a sealed part of the cabinet but Ilya was kind enough to come back on a weekend and cut a small access hole to get at the valve. Then the part connecting the old stove to the valve didn't fit the new stove -- and Ilya went to the store to pick up a new part (on a Saturday afternoon!) When all was said and done, Ilya still charged us the quoted amount, adding only the cost of the new part. We rounded up a bit of course but were incredibly impressed by his dedication and willingness to roll with the situation. We'll be using him again!
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