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  • Patently dishonest. I reserved a "special" car that they made available through Hotwire. From past experience, "special" car means that there is something "special" about it, such as a convertible, or a new, uncommon featured model like a Nissan Cube. I was promised, "Compact size or larger but priced low like a compact!" Well it made sense that mine was priced like a compact because it was nothing more than a compact (actually, a SUBcompact). It was an ordinary Nissan Versa, a small, somewhat uncomfortable car, with no "special" features and nothing else special at all. When I returned the car, the agent asked me how everything was. I said it was fine except for the deceptive advertising. She explained that it was not deceptive because "special" means that it is whatever they have available and it could've been an SUV! The fact that it was not an SUV, nor anything else "special" seemed to be lost on her. She continued to argue with me and said that a Nissan Versa was a midsize car, so in fact, it was a "special" car. Now, if you go to any website at all that evaluates cars, you will see that a Nissan Versa is listed as a SUBCOMPACT car. The agent said that nevertheless, Thrifty considered it a midsize car. I eventually became tired and increasingly frustrated arguing with her and suggested that perhaps it is not a best practice to argue with customers. At this, the agent argued with me about whether or not she was arguing. This made me think of the Monty Python sketch, "Argument Clinic". So I left, but I will not do business with Thrifty at this or any other location again.
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