Her customer service has little to be desired. It took her over a week and three phone calls to return my call to set up an appointment. Then she took ill and had to cancel. Then it took her a week to set up a new appointment. By this time, I had plans to leave town and my Groupon was expiring. I had booked my appointment a month prior to it expiring. This happened the first time I purchased a Groupon from her too. She's rude and not reliable. However, her facials are very good.