I found myself in the lobby of Waxing the City when my eyebrows had been botched at another local waxing facility. I was pleased to find that Monica took her time with me. She asked me what I was looking for, whether I wanted a clean up or total reshape, she even held up the mirror for me and pointed out what she intended on doing to help fix my botched brows. She was fantastic. Talked me through the whole thing and made sure to be extra careful since I had already been waxed earlier that day. My brows came out beautifully and Monica was so attentive, when she found out I was planning a wedding she personally wrote down some vendors she's worked with and recommended. Above and beyond. They have my business from now on.