First off, I want to say that the food here is great. Large portions, seems pretty fresh, and the flavor is great. I come here often because of the food.
The only issue I have is the wait times. I have never gotten out of here with take out in less than 15-20 minutes. If there are one to two customers waiting, it takes around 15 minutes. Today there were five customers waiting at 4:00pm on a Monday and it took me 40 minutes to get out of there with one item. I will give them credit and say that they realized it was long and provided me a free bowl voucher for my next visit.
I know they are still newer but the wait times are something I would never expect at a walk up and order restaurant. I don't blame the staff because they always appear to be working hard and are friendly.
I feel the issue is being understaffed. There are rarely more than 3 employees there (2 in the kitchen, 1 in front). I think it's just too much to handle with those few people. It also may just be the way the food is prepped
I have a feeling the wait times are seriously impacting the business. I will continue to go often but know that if I'm in a time crunch that it may not always be the best option.