I was expecting for them to pressure me into getting a membership and was so pleasantly surprised that they didn't that I did get one! The only reason it is not five stars it the waiting area is too small, people kept walking in and realized there was no space and had to go back out. Defeated the purpose of "tranquility" space. The price can't be beat. The massage therapist listened and the front desk staff was very helpful. Can't wait for my next massage!!!