Short story: Don't order carry out when they are busy- like when there are big football games in Uptown. The food quality will be much worse than usual.
Long story: I called in a carry out order this evening of wings and sweet potato fries. I was told the order would be ready in 30 min. It was hard to find parking, so I called 30 min later to make sure it was ready and it wasn't. I was told they needed an extra 10-15 min. I walked in 15 mi later and had to wait for them to "find" my order. I paid and was home 8 min later. My food was COLD. Which makes me think it really was ready within the first 30 min but the person who answered the phone didn't really check. My chargrilled wings were BURNT. 3 of 10 of the chargrilled wings were so burnt that they went straight to the trash. My regular wings were dry.