I only needed to put the contract on hold because I am in the process of buying a house. Our current lease will end and we will be moving in with relatives. I asked if we can put my contract on hold or extend until we move into our new house currently being built. I gave the timeline of 4 months then they can start billing again, but they said they can put monitoring on hold but not the monthly bill. Why would I pay for an inactive service? The response I got was because I have an active contract. Correct, that is why I asked for an amendment to the contract so I can still fulfill my 3 years by extending it by 4 months. I was willing to use the service in my new home and as well as upgrade it for more cameras but the customer service representative was very rude when I asked for some further assistance with my issue. He said, "I can't help you because you have an active contract....I can't do anything because you signed......" He just kept repeating that he's not going to help. I am the customer! who else can you help if you can't help the customer? There were a few other issues I had with them in the past regarding equipment issues, installation issues, and other issues but I was willing to stay. I had no intentions of cancelling at all just for simplicity. After talking with that representative I'd rather pay the fine and never deal with them again. I would suggest to anyone I ever meet not to use this service. Don't fall for the "sales pitch". They are just trying to trap another person for a 3 year contract but once you are in they are not very helpful. The company does not have an honest system in place.