My experience was very positive. Mr. Lee lives up to his reputation. Sincerely good guy. He was helpful without hovering over me in the humidor. He encouraged me to stay and smoke, as if it were my place, but respected my space... except to give me a free (and much appreciated) bottle of water. Most cigar places are 3-stars in my book. Don's gets four. Why not five? I deducted half a star because prices are higher than at Fox. Another half-star because there's only seating for six people, whereas Fox seats about forty. But the service here is better than Fox. I'll be coming back for sure.