Just purchased a new phone with the tempered glass protector and phone case and unfortunately it still shattered the glass after a small drop. Spoke with customer service over the phone and they started that the store would be more than able to exchange the phone since it was within 14days. Unfortunately that was not what happened at the store. They just have me a simple no without any other explination than using a broken tv as a reference! Seriously that it's just bad business, I work as a manager of a restaurant and if a guest isn't satisfied with a 100$bottle of wine they order I don't tell them oh sorry your stuck with it. I go out of my way to make sure they leave happy and come back again and again. But I will never set foot in this store again they will lose a customer for life. Hector the "manager" was very rude and uncompromising, has no solutions to my problem and tried horribly to explain how their business works which is obviously treating their guests, the people they make commission off of and pay their fucking bills, like shit.