About: http://data.yelp.com/Review/id/sLWRkw8bodm8uGUD4cNkyw

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About: http://data.yelp.com/Review/id/sLWRkw8bodm8uGUD4cNkyw Goto Sponge NotDistinct Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2009-06-26 00:00:00 (xsd:dateTime)
itemReviewed	Encore
http://www.openvoc.eu/poi#funnyReviews	1 (xsd:int)
rev:rating	3 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	0 (xsd:int)
rev:text	*******THE REST OF THE STORY******** So Saturday morning we woke up and there was no hot water. I had a meeting early and called the front desk to see what they could do to help. I was told they were working on the problem and the whole building was without hot water. "There are over 3,000 guests and no one has hot water", they said. When they were unable to offer a solution I suggested a call to the Spa so that they could arrange for me to run down for a quick shower. The young woman who took my call said, "why don't you call them and see if they can let you in?" I suggested, their being a 5 star hotel that she be the one to call and make arrangements. I was simply holding them to the standard they had set for themselves! I believe that in a 5 star operation they should be the ones doing the thinking as well as figuring out the solutions. I already had suggested they call the Spa at Wynn since their Spa was also without hot water! I had told the young lady to check on it and call me back. She had the front desk manager call. He said that they were going to give us two Spa passes for the Wynn Spa but he were only doing this because we asked and it was not something they normally do but since I requested it they were going to do it! Well I had simply requested to use the shower and I don't think I needed to be reminded of their shortcomings. They should have made a suggestion that I use the Spa shower and not make it look like I was some sort of pest! So many of the employees there are so ill trained as to what 5 star service really is! Furthermore, having sent my Yelp review to the Hotel Manager, and two Front Desk Supervisors (Evan and Joshua) I have yet to hear from any of them regarding the details of this horrendous experience at their so called 5 star hotel! YOU CAN'T HAVE A FIVE STAR HOTEL WITHOUT FIVE STAR GUESTS EITHER!
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Buonarotti

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