I was packing for a camping trip on Thursday night and my mountain bike had a flat. I found Landis online and saw that they opened at 9 am. I had also been looking for a bike rack for my cars hitch and coincidently Landis was a Thule dealer. I showed up Friday morning 10 min early, they opened 5 min early and let me in. I spoke to Rob and showed him my rear flat, inquired about a bike rack and explained that I was wanting to get on the road to go camping ASAP. He handed my bike off to another guy who immediately began working on it and then Rob began showing me the racks, and the one they had on the floor was the upgraded model of the one I had wanted to get. I told him I would take it and asked if they offered assembly, he said they did but that I could have the floor model (obviously preassembled). I paid while he was taking it off the display rack then he took it out to my car, put it on and then demonstrated how it worked and explained all its features while he was putting my bike, with the fixed tire, on the back. I pulled out of the driveway and I remembered looking at the clock which said 9:10 that whole encounter took 15 min (they let me in 5 min early). I got everything I wanted. Thanks!