There is the sweetest lady that answers the phone and was so helpful when trying to find a time for both of my dogs, last minute, and on the weekend. She explained everything that was included, ensuring to ask how much my dog weighs and what type of dog to make sure she gave me an accurate quote. No surprise prices or fees, it was exactly what I was told when I picked my babies up. The time they quoted me for when my pups would be done was right on time. They smelled so fresh, they were wagging their tails, it was their first time getting groomed so I was very scared they wouldn't do well. One of my dogs I've actually had a groomer decline to trim her nails anymore because she just wiggles too much.. they had no problems with her! &The groomer assured me they behaved just fine :) great experience, GREAT prices, highly recommend it. 5 days later and my dogs still smell like blueberries! Yum.