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| - I ordered two cappuccinos, and when I got them, they felt a little light. I opened the cup, and there was a solid two inches of not coffee between the lid and the liquid. Frustrated, I called Kneader's, asking if it was normal for them to not fill up the coffee all the way.
The manager explained that due to the amount of milk, coffee, and foam they put in, the coffee comes down to that amount, and they just have that one size cup to put the drink in. Despite the fact that they did nothing wrong, they decided to throw me a free drink. The manager I spoke to, Christopher, was very helpful, and made it known that customer satisfaction was his priority.
Aside from that positive anecdote, the staff is always friendly, and the food and coffee is always good. There may be a little bit of a line, but what do you expect, it's a popular coffee shop.
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