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| - I am really sorry to have to write this review because my nail technician, Linda, was so nice while I was at the salon. Almost a month ago I went in for a Rock Star Pedicure. I had a birthday trip planned to meet up with some friends and go sightseeing in DC and wine tasting in Virginia and I wanted a no hassle pedi that I wouldn't have to think about on my trip. I wish it would have worked out that way, but instead I got a toe infection that required me to, under doctor's advice, "stay off of my feet" and soak my feet three times a day. Hardly the carefree vacation I had planned.
the pedi was cute, but around 24 hours after my pedicure I noticed that my big toe was starting to look red and swollen right along the nail line. I texted Linda with a picture of the obviously infected toe and asked it if it was a normal reaction, and she said it was not, but don't worry. Well, a few hours later my other big toe was starting to look swollen as well, so I called my doctor, who advised me to go to urgent care. The doctor in urgent care stated that both toes were definitely very infected, and that I would have to take an antibiotics course to get rid of the infection. As well as try to stay off of my feet as much as possible. As many of you probably know, you can't drink and take antibiotics at teh same time -- so our wine tasting trip to Virginia was completely ruined. Having to stay off of my feet and soak them three times a day made it difficult to site see as well.
I wasn't going to write this review, but I've been very nice with Linda about informing her about the progress, and I feel like she's still blowing it off. When she texted to check on my toes, I told her that it was, in fact, diagnosed as an infection around the nail bed, and that, almost a month later, it still not completely gone. I told her that i had to be on antibiotics for ten days as a result. She responded by asking if the doctor said it was an allergy. Mind you, I had already informed her that I was sure I wasn't allergic to gels (I've had them done before on my hands), plus, if it was an allergy, all of my toes would have become swollen, not just two. I texted her a picture of my toe so she could see the infection for herself. And like I said, the DOCTOR diagnosed it as an infection, pretty conclusive.
If I were a business owner, I would have quickly offered to refund the price of the pedicure and tip, at a minimum. Goodness knows that in addition to the cost of the pedicure, I had to pay a $40 copay at the urgent care as a result, plus the $15 copay for the antibiotics I had to take as a result of the pedicure. And my trip to tour DC and wine taste in virginia was drastically impacted by the thrice daily soaking and antibiotics the infection required.
Like I said, I didn't want to write this review because Linda was so nice while I was getting the pedi, but after a month of infection and an additional $55 in costs to cure the infection, its just basic customer service to apologize and try to make it up to the client.
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