Awful experience! I had a deep cleaning for one side of my teeth. After the cleaning, the hygienist (Melinda) did not say anything and only asked me to schedule my next appointment for the other side. She did not tell me to be careful not to bite my tongue if I want to eat until I asked her is there anything I should pay attention to. After I got home and the anesthesia was gone, my tongue can feel the rough surface on my teeth. And I looked at the mirror on my teeth. My first reaction is "seriously?! she did not even get the tartar (near the gum line) clean on the surface of my teeth!
I called the office. They had Dr. Rivera to see me. I wanted refund, even partial refund is ok because she did not get the job done and I am not supposed to pay for the full price if she did not get her work done. They would not do that, and Dr. Rivera said that she can redo the cleaning for me if I do not feel comfortable to have Melinda to do it. I compromised, but it also take me another trip to their office and waste my time. I asked for discount on the service and they said they will have to talk to Coop because they cannot make decision on that. I haven't heard from them for more than 2 weeks. Every time I called, they just kept saying that they cannot get hold on their boss. Totally unsatisfied. Do not even consider going to there if you do not want to spend you money on nothing!