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  • The food usually is pretty good but if you get take out, you better watch out! I used to be a nearly weekly take out customer, but over the last several months, probably 1/3 of my orders have been incorrect when ordering more the two things. Mostly it's missing pieces of the order, often a full entree is forgotten but of course these items are NEVER forgotten from your bill. Calling back to say the order you received is incorrect is usually not met with the apologetic, 'how can we fix this' attitude however. The staff have seemed somewhat annoyed with a simple request to refund the order left out or huffy about making the missing item for to pick up -- again. I always double check my take out orders now before leaving, and the staff seems annoyed I'm taking up counter space to dig through the often already leaking big. I received no 'thank you' on a recent pick up, despite my repeated verbal gratitude, but our most recent, and likely final, take out order was an extra large mess up. I generally order the same entree for myself (chicken fried rice, extra spicy) and used to order this nearly weekly. As I was eating my order, I though things seemed a little off, then realized instead of chicken, I was given shrimp. I'm allergic to seafood! When we called to complain, we actually had to ask for a refund. The manager was apologetic, and I understand that sometimes mistakes happen, but imperial gardens mistakes are to frequent to allow for enjoyable and confident take out.
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