What a wonderful experience. We saw a car online that we were interested in and talked with John Swan and April Ann over the phone and chat and got helpful information. We felt comfortable based on those conversations to drive down from Peoria and check out the car. We had a terrible experience the day before where another dealer basically did a bait and switch on an online car, so we were a little suspicious. Our experience at Luke Fiat could not have been more different. Bruce Mortensen was our sales person. He showed us exactly the car we were interested in. He was so professional and considerate we felt comfortable and trusted him. He was such a pleasure to work with.
The pricing was exactly what we had expected and the value of the trade in was twice as much as the previous dealer had offered. As we were talking about financing, Bruce had very good suggestions and it was clear he was thinking about what made sense in our specific situation, not just giving the standard answer. Every person we interacted with was friendly and welcoming and it made the whole experience so pleasurable. we are thrilled with the quality of the car and very happy and our experience. This is what it could be like to buy a car. Thanks to Bruce and the rest of the staff for making our day.