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| - So I went here to see about repairing my PS2. I'd never been here before, but someone mentioned to me that they loved the store - after a little research I found out they did repairs. I figured I'd give 'em a shot.
Walking in this store was great. The walls were covered in nostalgia, and the sign off Tropicana was all 8-bit. Can't go wrong. The game system museum in this place was phenomenal. I know a LOT about video games in all eras, but I came across systems I never knew existed. That was impressive to me. Just a really cool environment to be in - warm too, not a cold snooty place. Gaming stores in town tend to have an elitist feel to them when you step inside, like 'you must be this much of a douche to ride this ride' on the way in. I find the store owner to be cool and easy to talk to. To me, comfort in a store is half the battle to making me a lifer.
So anyways, prices seem on the mark for what I'd pay for a repair, so that was good. Gave it a shot and handed over my PS2 (which is my baby, NO ONE mistreats that sucker). Prices on used games were a little high overall....but what do you expect at a collector's store? You could probably get a better deal online, but I suppose you can say you're paying a "I want it NAOW" surcharge. And I can accept that. I'll just be picky with what I pick up is all. A little light on available RPGs for any of the systems, which was odd, but maybe someone swung through earlier and bought them all up - who knows. A little disappointing, but keeping those in stock can be tough, so nothing to judge them on.
My system had been looked over in a couple hours - so same day I got a call to pick up the system. Apparently nothing wrong, just a cleaning needed. Excellent customer service - I was a little skeptical though, since I know there was a problem in it reading games. Picked it up, went home happy. Found that the system was acting no different - which made me a little peeved at first, but instead of flipping out like some people do, I went back to the store just to ask how it was tested. He assured me he tested it with a game - then even hooked it up for me while there to check it again. Main difference - he was loading games with the system flat, I set my system upright. So yeah....the system doesn't work upright anymore. Not necessarily his fault for not knowing or anything, since how he tested it, it worked fine. And it does....but perhaps it's on its deathbed. Anyways, the store isn't out to cheat you, they're out to just do what you need them to do. I like that. I also like that he didn't get TOO defensive when I came back to find out what the problem was. That's an important customer service issue. In the end he handled it well, and because of it I plan on returning time and time again, especially to pick up their special Xbox system that looked like a great deal. All these stores offer the same games and systems, so in the end it's all about which one has a welcoming environment that lacks that 'douch-quality' stores here have, and who has the particular games/systems you're looking for. So far, A Gamer's Paradise is my best choice in town.
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